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Research Repository

Antecedents of service recovery performance in the New Zealand public healthcare sector

Ashill, N.; Carruthers, Janet; Krisjanous, J.

Authors

N. Ashill

Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing

J. Krisjanous

Contributors

Sam Fullerton
Editor

David L. Moore
Editor

Publication Date	Jan 1, 2004
Peer Reviewed	Peer Reviewed
Pages	283-290
Book Title	Contemporary Readings
ISBN	1887676228
Keywords	service recovery, New Zealand, public healthcare sector
Public URL	https://uwe-repository.worktribe.com/output/1064156

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