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Antecedents and outcomes of service recovery performance in a private healthcare environment

Ashill, N.; Carruthers, Janet; Krisjanous, J.

Authors

N. Ashill

Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing

J. Krisjanous

Journal Article Type	Article
Publication Date	Jan 1, 2004
Journal	International Review on Public and Non-Profit Marketing
Print ISSN	1865-1984
Publisher	Springer Verlag
Peer Reviewed	Peer Reviewed
Volume	1
Issue	2
Pages	57-74
DOI	https://doi.org/10.1007/BF02896626
Keywords	service recovery perfomance, healthcare, frontline staff
Public URL	https://uwe-repository.worktribe.com/output/1064146
Publisher URL	http://dx.doi.org/10.1007/BF02896626

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