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Research Repository

Antecedents and outcomes of service recovery performance in retailing: A New Zealand study

Rod, M.; Carruthers, Janet; Ashill, N.

Authors

M. Rod

Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing

N. Ashill

Presentation Conference Type	Conference Paper (unpublished)
Conference Name	13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS)
Start Date	Jul 9, 2006
End Date	Jul 12, 2006
Publication Date	Jul 1, 2006
Peer Reviewed	Peer Reviewed
Keywords	service recovery, retailing, New Zealand
Public URL	https://uwe-repository.worktribe.com/output/1038245

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