M. Rod
Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation
Rod, M.; Carruthers, Janet; Ashill, N.
| Journal Article Type | Article |
|---|---|
| Publication Date | Jan 1, 2006 |
| Journal | Innovative Marketing |
| Print ISSN | 1814-2427 |
| Peer Reviewed | Peer Reviewed |
| Volume | 2 |
| Issue | 2 |
| Pages | 20-31 |
| Keywords | antecedents, outcomes, service recovery, organisation, post-corporatisation, post-deregulation |
| Public URL | https://uwe-repository.worktribe.com/output/1045183 |
| Publisher URL | http://www.businessperspectives.org/component/option,com_journals/task,issue/id,57/jid,5/Itemid,74/ |
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