Contracts: “Help wanted” to deliver advanced services (2022)
Conference Proceeding
Alves, K., Oliver, S., & West, S. (2022). Contracts: “Help wanted” to deliver advanced services. In Competitive Advantage in the Digital Economy (CADE 2022) (150-157). https://doi.org/10.1049/icp.2022.2057

Technology-supported business models associated with Servitization and digitally-enhanced Advanced Services rely on the co-creation of value that emerges during engagements between customers and suppliers. This value must be clearly identified in ord... Read More about Contracts: “Help wanted” to deliver advanced services.

Contracts for advanced services: A playbook to guide from concept to completion (2022)
Report
Alves, K., West, S., Stoll, O., & van der Valk, W. (in press). Contracts for advanced services: A playbook to guide from concept to completion. DEAS Network+

Manufacturing firms are increasingly moving from product sellers to providing a bundle of products and services. This shift allows the customisation of value propositions for each customer, providing competitive advantage. These new offerings are evo... Read More about Contracts for advanced services: A playbook to guide from concept to completion.

FSA Honey authenticity report (2022)
Report
Brewer, S., Szymborski, A., Godsiff, P., Pauli, M., Pearson, S., Frey, J., …Bamford, L. (2022). FSA Honey authenticity report. Food Standards Agency: Food Standards Agency

This report has been produced to present the findings and recommendations of a short investigation carried out on behalf of the FSA. The work offers a way forward to data-related challenges and builds on the recommendations from a previously funded... Read More about FSA Honey authenticity report.