Enhancing software fault prediction with deep neural networks: An empirical analysis of error-type metrics (2023)
Conference Proceeding
Phung, K., Ogunshile, E., & Aydin, M. E. (in press). Enhancing software fault prediction with deep neural networks: An empirical analysis of error-type metrics.

In the context of software quality assurance, Software Fault Prediction (SFP) serves as a critical technique to optimise costs and efforts by classifying software modules as faulty or not, using pertinent project characteristics. Despite considerable... Read More about Enhancing software fault prediction with deep neural networks: An empirical analysis of error-type metrics.

Problem classification for tailored help desk auto replies (2022)
Conference Proceeding
Nicholls, R., Fellows, R., Battle, S., & Ihshaish, H. (2022). Problem classification for tailored help desk auto replies. In E. Pimenidis, P. Angelov, C. Jayne, A. Papaleonidas, & M. Aydin (Eds.), Artificial Neural Networks and Machine Learning – ICANN 2022 (445-454). https://doi.org/10.1007/978-3-031-15937-4_37

IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged. This auto-re... Read More about Problem classification for tailored help desk auto replies.