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ISBE 2022 - Heritage Entrepreneurship (2022)
Presentation / Conference
Rana, H., & Prabhakar, G. (2022, October). ISBE 2022 - Heritage Entrepreneurship

Poster presented at the44th Institute for Small Business and Entrepreneurship (ISBE) Conference in York, October 2022. The poster outlines Helen Rana's PhD research and won the award of 'Best Poster for the ISBE Doctoral Day 2022'

Risk in active sport tourism projects: Narratives from managers in the Chinese event industry (2022)
Journal Article
Zhang, W., Knox, D., & Prabhakar, G. (in press). Risk in active sport tourism projects: Narratives from managers in the Chinese event industry. Journal of China Tourism Research, https://doi.org/10.1080/19388160.2022.2050872

The purpose of this study is to identify risk issues in managing active sport tourism event projects in China from the perspective of event managers. A qualitative method was utilized, with 12 semi-structured interviews being conducted in China in or... Read More about Risk in active sport tourism projects: Narratives from managers in the Chinese event industry.

Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge (2021)
Journal Article
Nisar, T., Prabhakar, G., & Bourlakis, M. (2022). Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge. Technological Forecasting and Social Change, 175, https://doi.org/10.1016/j.techfore.2021.121342

This study aims to identify the factors that drive sharing and donating in a viral crowdfunding campaign. Crowdfunding is a method of raising finance that allows founders of both for-profit and nonprofit social and cultural projects to request fundin... Read More about Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge.

Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs (2021)
Journal Article
Rana, H., Knox, D., & Prabhakar, G. (in press). Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs. International Journal of Indian Culture and Business Management, https://doi.org/10.1504/IJICBM.2021.10042270

This qualitative research uses case studies of two migrant entrepreneurs – Karan Bilimoria and Levi Roots – to explore the use of storytelling as a tool for establishing and sustaining a business. It proposes a conceptual framework which shows how s... Read More about Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality (2020)
Journal Article
Yeong, S. N., Knox, D., & Prabhakar, G. (2022). Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality. International Journal of Services and Operations Management, 41(4), 444 - 462. https://doi.org/10.1504/IJSOM.2020.10028391

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.

Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms (2020)
Journal Article
Nisar, T. M., Prabhakar, G., & Torchia, M. (2020). Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms. Strategic Change, 29(3), 355-361. https://doi.org/10.1002/jsc.2334

Peer?to?peer (P2P) lending has emerged as a network form of crowdfunding that facilitates the loan originations outside the traditional banking model. In China, the combination of imperfect financial development and Internet technology has led to the... Read More about Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms.

An exploration of differences between professional advancement of project managers based on their gender in operations-driven and project-driven organizations (2019)
Presentation / Conference
Prabhakar, G., & Nisar, T. (2019, December). An exploration of differences between professional advancement of project managers based on their gender in operations-driven and project-driven organizations. Presented at 2nd International Conference on Industrial and Mechanical Engineering and Operations Management (IMEOM 2019), Dhaka, Bangladesh

This paper discusses results of an exploratory study conducted on project and operations managers. The study aims to investigate the difference between the professional advancement of project and operations managers based on their gender. It also att... Read More about An exploration of differences between professional advancement of project managers based on their gender in operations-driven and project-driven organizations.

A qualitative review of the contribution of military leadership to the humanitarian supply chain operations (2019)
Presentation / Conference
Tynan, M. P., Prabhakar, G., & Nisar, T. (2019, July). A qualitative review of the contribution of military leadership to the humanitarian supply chain operations. Paper presented at 3rd IEOM European International Conference on Industrial Engineering and Operations Management, Pilsen, Czech Republic

The humanitarian operations arena and the Humanitarian Supply Chain (HSC) in response to crises or disasters are times where the need for leadership is paramount. Similar challenges to those of the HSC are encountered by the military in operations,... Read More about A qualitative review of the contribution of military leadership to the humanitarian supply chain operations.

Effect of best management practices on the performance and productivity of small firms (2019)
Journal Article
Nisar, T. M., Kumar, N., & Prabhakar, G. (2019). Effect of best management practices on the performance and productivity of small firms. Production Planning and Control, 30(10-12), 919-934. https://doi.org/10.1080/09537287.2019.1582100

© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. Recent research on productivity finds that best management practices are a crucial but neglected element in explaining firm productivity. This stream of research also focuses on... Read More about Effect of best management practices on the performance and productivity of small firms.

Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions (2019)
Journal Article
Nisar, T. M., Hajli, N., Prabhakar, G., & Dwivedi, Y. (2020). Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions. Information Technology and People, 33(3), 873-896. https://doi.org/10.1108/ITP-06-2018-0297

© 2019, Emerald Publishing Limited. Purpose: The purpose of this paper is to understand the main determinants that affect accommodation purchase intentions through lodging websites in sharing economy context. This industry differs from the hotel indu... Read More about Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions.

Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK (2019)
Journal Article
Nisar, T. M., Prabhakar, G., Ilavarasan, P. V., & Baabdullah, A. M. (2019). Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK. International Journal of Information Management, 48, 53-62. https://doi.org/10.1016/j.ijinfomgt.2019.01.017

© 2019 Elsevier Ltd The present paper explores the relationship between nature of Facebook usage, non-directional comparisons and depressive syndromes. The extant research on linkage between social media usage and mental health is inconclusive. The p... Read More about Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK.

Up the ante: Electronic word of mouth and its effects on firm reputation and performance (2019)
Journal Article
Nisar, T. M., Prabhakar, G., Ilavarasan, P., & Baabdullah, A. (2020). Up the ante: Electronic word of mouth and its effects on firm reputation and performance. Journal of Retailing and Consumer Services, 53, https://doi.org/10.1016/j.jretconser.2018.12.010

Prior management research on firm reputation has acknowledged the importance of word of mouth (WOM) in influencing key choices made by businesses, as well as by individuals. In recent developments, Internet-based WOM forums aggregate vast amounts of... Read More about Up the ante: Electronic word of mouth and its effects on firm reputation and performance.

Sports clubs’ use of social media to increase spectator interest (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Patil, P. P. (2018). Sports clubs’ use of social media to increase spectator interest. International Journal of Information Management, 43, 188-195. https://doi.org/10.1016/j.ijinfomgt.2018.08.003

© 2018 Elsevier Ltd This research aims to give an insight into social media as an online marketing medium used by sports clubs. The research intention is to understand how social media is used to increase customer interactivity and spectator interest... Read More about Sports clubs’ use of social media to increase spectator interest.

Social media information benefits, knowledge management and smart organizations (2018)
Journal Article
Nisar, T. M., Prabhakar, G. P., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272. https://doi.org/10.1016/j.jbusres.2018.05.005

© 2018 Elsevier Inc. Social technologies can provide a potent means for organizations to manage their information flows and thus induce changes in their knowledge management (KM) systems, which can then be linked to performance improvements. This pap... Read More about Social media information benefits, knowledge management and smart organizations.

Trains and Twitter: Firm generated content, consumer relationship management and message framing (2018)
Journal Article
Nisar, T. M., & Prabhakar, G. P. (2018). Trains and Twitter: Firm generated content, consumer relationship management and message framing. Transportation Research Part A: Policy and Practice, 113, 318-334. https://doi.org/10.1016/j.tra.2018.04.026

© 2018 Elsevier Ltd In this paper, we examine the impact of Twitter content on users’ train journeys and how train providers’ message framing moderates these relationships. Framing regards the way in which messages are worded concerning a particular... Read More about Trains and Twitter: Firm generated content, consumer relationship management and message framing.

Crowdsourcing, co-creation and crowdfunding in the video-game industry (2018)
Book Chapter
Al-Ghamdi, D., Nisar, T., Prabhakar, G. P., & Strakova, L. (2018). Crowdsourcing, co-creation and crowdfunding in the video-game industry. In D. Khuong Nguyen, S. Boubaker, & D. Cumming (Eds.), Handbook of Finance and SustainabilityEdward Elgar

Crowdsourcing, co-creation and crowdfunding in the video-game industry

Whistleblowing: When do employees act to ‘blow the whistle’? (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Torchia, M. (2019). Whistleblowing: When do employees act to ‘blow the whistle’?. Organizational Dynamics, 48(1), 44-49. https://doi.org/10.1016/j.orgdyn.2018.03.003

The importance of eliminating fraud, illegal activities and generally unethical practices has always been of paramount significance in the corporate world. Thus, whistleblowing has become ever more important. Over the past years, organizations have a... Read More about Whistleblowing: When do employees act to ‘blow the whistle’?.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

Critical success factors for build-operate-transfer (BOT) projects in China (2017)
Journal Article
Yang, J., Nisar, T., & Prabhakar, G. P. (2017). Critical success factors for build-operate-transfer (BOT) projects in China. Irish Journal of Management, 36(3), 147-161. https://doi.org/10.1515/ijm-2017-0016

This study aims to create a list of CSFs for China’s BOT projects to help organizations achieve project success. We first describe the role of CSFs in terms of three broad categories of whether BOT projects adopt strategies for risk transfer, the deg... Read More about Critical success factors for build-operate-transfer (BOT) projects in China.

Sustainable animal farming and food security: Exploring the interplay of Hakuna Matata and Ubuntu with Guanxi and Vasudhaiva Kutumbakam (2017)
Presentation / Conference
Prabhakar, G. P. (2017, November). Sustainable animal farming and food security: Exploring the interplay of Hakuna Matata and Ubuntu with Guanxi and Vasudhaiva Kutumbakam. Paper presented at Strengthening Food Security through Integrated Earth Observations & Ecological Assessments of Ecosystem Services in Kenya

This work presents a Case Study on Donkeys. In Kenya, Donkeys are facing extinction and this white paper attempts highlight their plight and possible solutions to resolving this issue.