Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future

Liu, Shaofeng; Smith, Melanie Hudson; Tuck, Sarah; Pan, Jiang; Alkuraiji, Ali; Jayawickrama, Uchitha

Abstract

Decision support systems (DSS) are one of the
most widely used management information systems in current
business management. The focus of the paper is on the
knowledge-based decision support systems, namely the KB-DSS,
in support of contemporary business management decision
making. Business managers use KB-DSS can improve their
decision making not only in terms of speed and accuracy but
also consistency. Key perspectives of KB-DSS including
technological, organizational, social and cultural perspectives
are discussed in the context of contemporary management
decision context. New contribution to the knowledge
management function of KB-DSS through a number of recent
projects is presented. The paper then highlights some
implications for the development of the next generation of
KB-DSS before a new architecture is proposed for future work.

• Journal Article Type: Article
• Acceptance Date: Jan 7, 2014
• Publication Date: May 1, 2015
• Journal: Journal of Economics, Business and Management
• Print ISSN: 2301-3567
• Peer Reviewed: Peer Reviewed
• Volume: 3
• Issue: 5
• Pages: 498-504
• DOI: https://doi.org/10.7763/JOEBM.2015.V3.235
• Public URL: https://uwe-repository.worktribe.com/output/834740
• Publisher URL: http://dx.doi.org/10.7763/JOEBM.2015.V3.235