Service recovery performance in a public healthcare environment: Antecedents and outcomes
(2004)
Presentation / Conference Contribution
Outputs (64)
Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin' (2004)
Journal Article
This article examines workplace conflict in an Irish call centre. It criticizes managerial and post-structural accounts of resistance for failing to see that workplace conflict continues to be located in structural issues, such as the employment rela... Read More about Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'.
A switch will induce a better pitch (2004)
Presentation / Conference Contribution
The research in the field of project management has already highlighted leadership styles with respect to group and task needs in the project and individual performance levels. This paper is based on the assumptions that leadership challenges are far... Read More about A switch will induce a better pitch.
Rethinking consumer disadvantage: The importance of qualitative research (2004)
Journal Article
This paper provides insight into the behaviour and attitudes of an under-researched group of consumers, and identifies some useful pointers for future research on consumer disadvantage. More specifically, the paper explores the relationships between... Read More about Rethinking consumer disadvantage: The importance of qualitative research.
The teaching of services marketing (2004)
Presentation / Conference Contribution
The nature of practical knowledge: Problematic issues with knowledge creation and dissemination in project environments (2004)
Presentation / Conference Contribution
Enterprise resource planning: a UK aerospace perspective (2004)
Presentation / Conference Contribution
Partnership at work and worker participation: an NHS case study (2004)
Journal Article