Outputs (35)

The role of relationships in building capabilities for social innovation: The case of social enterprises (2014)
Thesis

Increasing societal problems in social welfare, governmental and state systems, and recent cuts in public spending, have raised interest in the role of social innovation as a means of providing potential solutions. Social innovation is defined as the... Read More about The role of relationships in building capabilities for social innovation: The case of social enterprises.

Knowledge management in China’s organisations (2014)
Book Chapter

Rays of uniqueness - cloud in multinational organisations: Challenge to traditional business system alignments (2014)
Presentation / Conference Contribution

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Special Issue-Applications of reference models for supply-chain integration (2014)
Journal Article

The Special Issue of Production Planning & Control, 2014 reflects the most recent advances on reference models in industrial and supply-chain applications. Liu and co-researchers study the impact of additive manufacturing (AM) in the aircraft spare p... Read More about Special Issue-Applications of reference models for supply-chain integration.

In-depth study of decoupling point as a reference model: An application for health service supply chain (2014)
Journal Article

© 2013 © 2013 Taylor & Francis. This paper reports the findings from a case study research about in-depth analysis of decoupling point as a reference model to address a particular management dilemma. Managers from a health service organisation cont... Read More about In-depth study of decoupling point as a reference model: An application for health service supply chain.

Responsible management of projects in the context of international development: A critical overview of governance, leadership and power (2014)
Presentation / Conference Contribution

The transformational role of University in regional innovation system: The case of Zhengzhou University in China (2014)
Presentation / Conference Contribution

Prioritisation of operations improvement projects in the European manufacturing industry (2014)
Journal Article

To improve their competitive ability, organisations are turning towards implementing improvements into their operations and processes. Whilst operations improvement projects are often identified with relative ease, resource constraints limit the abil... Read More about Prioritisation of operations improvement projects in the European manufacturing industry.

The ‘slippery’ concept of ‘culture’ in projects: Towards alternative theoretical possibilities embedded in project practice (2014)
Journal Article

An ERP knowledge transfer framework for strategic decisions in knowledge management in organization (2014)
Journal Article

Enterprise Resource Planning (ERP) system implementation requires wide range of knowledge from various parties and transferring the right amount of knowledge between individuals during implementation is of paramount importance. Hence, ERP knowledge t... Read More about An ERP knowledge transfer framework for strategic decisions in knowledge management in organization.

Value and servitization; Creating complex deployed responsive services (2014)
Journal Article

This paper presents a value framework which captures how manufacturing engineering firms are transforming from product to complex service provision where the service is delivered within the customer’s dynamic environment and their ability to capture... Read More about Value and servitization; Creating complex deployed responsive services.

Cutting cost in service systems: Are you running with scissors? (2014)
Journal Article

A rigorous link between the domains of cost estimation, systems theory and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of systems, particularly service... Read More about Cutting cost in service systems: Are you running with scissors?.

Servitization as a driver for organizational change (2014)
Journal Article

Servitization is the move towards selling traditional product to selling a wide range of product-service bundle combinations. This movement contributes to firm sustainability and profitability and hence the competitiveness of nations.

Key points:... Read More about Servitization as a driver for organizational change.

Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm (2014)
Journal Article

© Emerald Group Publishing Limited. Purpose - The academic literature and motivational theory recognise the positive role of motivation on organisational performance and considers personal development as a key motivational factor. In practice, most o... Read More about Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm.

Just what the doctor ordered: Measuring service quality in GP practices (2014)
Presentation / Conference Contribution

This paper presents the findings from a research project looking at the measurement of service quality in English GP Surgeries. It uses an expert panel to classify questions from an existing large scale survey into the SERVQUAL dimensions, which are... Read More about Just what the doctor ordered: Measuring service quality in GP practices.

Assessing the impact of inter-firm relationships on supply chain quality management practices (2014)
Presentation / Conference Contribution

Purpose:
Inter-firm relationship has long been considered as a fundamental ingredient for the successful implementation of quality management practices. This importance has been
echoed in Deming’s (1986) comment in that the synergy of closer relati... Read More about Assessing the impact of inter-firm relationships on supply chain quality management practices.

The Indian business leader: An exploration of religious and cultural impact on organisational dynamics (2014)
Presentation / Conference Contribution

In recent years a number of very public scandals involving the leadership of large international organisations and the ethical and moral stance adopted by business leaders have attracted media frenzy. Collins (2001) suggests that successful leaders a... Read More about The Indian business leader: An exploration of religious and cultural impact on organisational dynamics.

Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach (2014)
Journal Article

The purpose of this paper is to delineate a green supply chain (GSC) performance measurement framework using an intra-organisational collaborative decision-making (CDM) approach. A fuzzy analytic network process (ANP)-based green-balanced scorecard (... Read More about Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach.

Project universe: Esourcing strategy (2014)
Presentation / Conference Contribution

Ashford Castle Hotel: Epitome of an excellent service experience (2014)
Book Chapter

Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Le... Read More about Ashford Castle Hotel: Epitome of an excellent service experience.