Outputs (16)

An analysis of industrial practice on estimating the in-service costs for a product service system (2011)
Presentation / Conference Contribution

An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a... Read More about An analysis of industrial practice on estimating the in-service costs for a product service system.

Understanding the clients aspirations and fears (2011)
Book Chapter

This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.

Towards a core integrative framework for complex engineering service systems (2011)
Book Chapter

Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration
of complex engin... Read More about Towards a core integrative framework for complex engineering service systems.

Complex engineering service: Concepts and research (2011)
Book

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.

Taking a trans-disciplin... Read More about Complex engineering service: Concepts and research.

Understanding services and the customer response (2011)
Book Chapter

Are you being served? (2011)
Book Chapter

Service design and delivery (2011)
Book

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.

Complex deployed responsive service (2011)
Book Chapter

Goods, products and services (2011)
Book Chapter

The strategic defence review 1998: Politics, power and influence in government decisions (2011)
Preprint / Working Paper

This study explores the UK Strategic Defence Review [SDR] 1997/98 from a strategy process perspective. The review in contrast to previous reviews was intended to be transparent and policy rather than resource led. The paper adopts a case study approa... Read More about The strategic defence review 1998: Politics, power and influence in government decisions.

The adaption of product cost estimation techniques to estimate the cost of service (2011)
Journal Article

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in
estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of
the literature... Read More about The adaption of product cost estimation techniques to estimate the cost of service.

Enterprise imaging (2011)
Book Chapter

This chapter develops a two dimensional “Enterprise Image” capable of assisting independent provider and client stakeholders take an holistic perspective of their roles in complex support enterprises. Though the case study describes a complex, throug... Read More about Enterprise imaging.

Complex engineering service systems: A grand challenge (2011)
Book Chapter

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation
with state-dependent outcomes where customer variety pushes into the multi-orga... Read More about Complex engineering service systems: A grand challenge.

Enterprise imaging: The visualisation of resource base (2011)
Preprint / Working Paper

Purpose – To present a methodology for the visual representation of resources within a multi-organisational enterprise. The visualisation shows resource dependency and co-ordinators utilised by an alliance relationship to deliver an outcome.
Design/... Read More about Enterprise imaging: The visualisation of resource base.

Complexity management (2011)
Book Chapter

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.

Service enterprise transformation (2011)
Book Chapter

This chapter examines the challenges in transforming a complex multi-organisational service enterprise. The chapter builds on a review of relevant lit-erature and an empirical analysis of the early experience and lessons learned by industry and MoD... Read More about Service enterprise transformation.