Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs (2023)
Journal Article
Rana, H., Knox, D., & Prabhakar, G. (2023). Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs. International Journal of Indian Culture and Business Management, 28(1), https://doi.org/10.1504/IJICBM.2021.10042270

This qualitative research uses case studies of two migrant entrepreneurs – Karan Bilimoria and Levi Roots – to explore the use of storytelling as a tool for establishing and sustaining a business. It proposes a conceptual framework which shows how s... Read More about Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs.

Risk in active sport tourism projects: Narratives from managers in the Chinese event industry (2022)
Journal Article
Zhang, W., Knox, D., & Prabhakar, G. (2023). Risk in active sport tourism projects: Narratives from managers in the Chinese event industry. Journal of China Tourism Research, 19(2), 176-196. https://doi.org/10.1080/19388160.2022.2050872

The purpose of this study is to identify risk issues in managing active sport tourism event projects in China from the perspective of event managers. A qualitative method was utilized, with 12 semi-structured interviews being conducted in China in or... Read More about Risk in active sport tourism projects: Narratives from managers in the Chinese event industry.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality (2020)
Journal Article
Yeong, S. N., Knox, D., & Prabhakar, G. (2022). Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality. International Journal of Services and Operations Management, 41(4), 444 - 462. https://doi.org/10.1504/IJSOM.2020.10028391

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article
Truong, N., Nisar, T., Knox, D., & Prabhakar, G. P. (2017). The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country. International Journal of Culture, Tourism and Hospitality Research, 11(4), 608-627. https://doi.org/10.1108/IJCTHR-11-2016-0111

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.

Experiencing events and tourism products and services (2017)
Report
Knox, D., & Little, E. (2017). Experiencing events and tourism products and services

This report, commissioned by membership organisation Boundless, explores the nature of contemporary short break and special interest break experiences and motivations in the UK leisure market. The results and themes in the main body of this report re... Read More about Experiencing events and tourism products and services.

Tourism and pilgrimage: Are we flogging a dead metaphor? (2015)
Book Chapter
Knox, D., & Hannam, K. (2015). Tourism and pilgrimage: Are we flogging a dead metaphor?. In T. Singh (Ed.), Challenges in Tourism Research, 46-53. Channel View

An exploration of the idea of the tourist as a pilgrim. Part of a multi-author review, led by our position piece.

The secular pilgrim: Are we flogging a dead metaphor? (2014)
Journal Article
Knox, D., & Hannam, K. (2014). The secular pilgrim: Are we flogging a dead metaphor?. Tourism Recreation Research, 39(2), 236-242. https://doi.org/10.1080/02508281.2014.11081769

The metaphor of the tourist as pilgrim and tourism as a pilgrimage has been an important idea in tourism studies, reproduced in both academic and popular accounts with varying degrees of criticality. This research probe considers a number of differen... Read More about The secular pilgrim: Are we flogging a dead metaphor?.

Intangibles: Enhancing access to cities' cultural heritage through interpretation (2013)
Journal Article
Cooper, I., Mitsche, N., Vogt, F., Knox, D., Lombardi, P., Cooper, I., & Ciaffi, D. (2013). Intangibles: Enhancing access to cities' cultural heritage through interpretation. International Journal of Culture, Tourism and Hospitality Research, 7(1), 68-77. https://doi.org/10.1108/17506181311301381

Purpose: The purpose of this paper is to utilise commodification for the conservation and promotion of cultural heritage in cities by developing interpretative strategies, specifically enabling access to intangible cultural heritage through its tangi... Read More about Intangibles: Enhancing access to cities' cultural heritage through interpretation.

Understanding Tourism: A Critical Introduction (2010)
Book
Hannam, K., & Knox, D. (2010). Understanding Tourism: A Critical Introduction. SAGE

This text introduces tourism students to concepts drawn from critical theory, cultural studies and the social sciences. It does so with a light and readable touch, highlighting the ideas that underlie contemporary critical tourism studies in a practi... Read More about Understanding Tourism: A Critical Introduction.