Using the Plan-Do-Study-Act model: Pacesetters experiences

Moule, Pam; Evans, David; Pollard, Katherine

Abstract

Purpose: This article aims to analytically review the Plan-Do-Study-Act (PDSA) model used in the Pacesetters national programme evaluation. Design/methodology/approach: The evaluation team's two-fold role is outlined: supporting project teams to develop PDSA plans and collect evaluation data. Four case studies are used to show the PDSA model's application and effect in a participatory action learning approach. Despite limitations, it is clear that all four case studies illustrate the PDSA model's potential benefits in a participatory evaluation approach, which involves public and patients. Findings: The model's effectiveness is premised on several enabling factors such as: teams appreciating the model; a climate that values all learning and open to re-planning; engaging any external evaluators whose role is clearly communicated to all project stakeholders in a timely fashion. Practical implications: There are clear intentions to promote evidence-based commissioning in the UK that values patient and public involvement. The PDSA model has the potential to test and implement changes in real work-place settings and to involve the public in evaluation. Originality/value: Case study analysis identifies new reflections on the PDSA model's use to support innovative NHS practice development with public involvement in a participatory approach. © Emerald Group Publishing Limited.

• Journal Article Type: Review
• Publication Date: Sep 20, 2013
• Deposit Date: Dec 13, 2011
• Publicly Available Date: Mar 17, 2016
• Journal: International Journal of Health Care Quality Assurance
• Print ISSN: 0952-6862
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 26
• Issue: 7
• Pages: 593-600
• DOI: https://doi.org/10.1108/IJHCQA-09-2011-0053
• Keywords: plan-do-study-act, patient involvement, public involvement, participatory evaluation, health inequalities, UK
• Public URL: https://uwe-repository.worktribe.com/output/954859
• Publisher URL: http://dx.doi.org/10.1108/IJHCQA-09-2011-0053
• Contract Date: Mar 17, 2016