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Using the Plan-Do-Study-Act model: Pacesetters experiences

Moule, Pam; Evans, David; Pollard, Katherine

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Authors

Pam Moule

David Evans David9.Evans@uwe.ac.uk
Professor in Health Services Research



Abstract

Purpose: This article aims to analytically review the Plan-Do-Study-Act (PDSA) model used in the Pacesetters national programme evaluation. Design/methodology/approach: The evaluation team's two-fold role is outlined: supporting project teams to develop PDSA plans and collect evaluation data. Four case studies are used to show the PDSA model's application and effect in a participatory action learning approach. Despite limitations, it is clear that all four case studies illustrate the PDSA model's potential benefits in a participatory evaluation approach, which involves public and patients. Findings: The model's effectiveness is premised on several enabling factors such as: teams appreciating the model; a climate that values all learning and open to re-planning; engaging any external evaluators whose role is clearly communicated to all project stakeholders in a timely fashion. Practical implications: There are clear intentions to promote evidence-based commissioning in the UK that values patient and public involvement. The PDSA model has the potential to test and implement changes in real work-place settings and to involve the public in evaluation. Originality/value: Case study analysis identifies new reflections on the PDSA model's use to support innovative NHS practice development with public involvement in a participatory approach. © Emerald Group Publishing Limited.

Citation

Moule, P., Evans, D., & Pollard, K. (2013). Using the Plan-Do-Study-Act model: Pacesetters experiences. International Journal of Health Care Quality Assurance, 26(7), 593-600. https://doi.org/10.1108/IJHCQA-09-2011-0053

Journal Article Type Review
Publication Date Sep 20, 2013
Deposit Date Dec 13, 2011
Publicly Available Date Mar 29, 2024
Journal International Journal of Health Care Quality Assurance
Print ISSN 0952-6862
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 26
Issue 7
Pages 593-600
DOI https://doi.org/10.1108/IJHCQA-09-2011-0053
Keywords plan-do-study-act, patient involvement, public involvement, participatory evaluation, health inequalities, UK
Public URL https://uwe-repository.worktribe.com/output/954859
Publisher URL http://dx.doi.org/10.1108/IJHCQA-09-2011-0053