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Critical success factors for the implementation of enterprise systems: A literature review

Loonam, John; Kumar, Vikas; Mitra, Amit; Abd Razak, Azley


John Loonam

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Amit Mitra
Senior Lecturer in Strategy and Operations Mgmt

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Azley Abd Razak
Senior Lecturer in Strategy and Enterprise


© 2018 John Wiley & Sons, Ltd. Since their inception into work organizations, enterprise systems (ES) have proved challenging for many organizations to implement successfully. This study seeks to advance our understanding of the ES success literature by focusing on Harzing Journal ranked articles only that focus on the issue of “critical success factors” for ES implementation. The authors identify 34 key critical success factors that can provide both scholars and practitioners with a more holistic view of ES success.


Loonam, J., Kumar, V., Mitra, A., & Abd Razak, A. (2018). Critical success factors for the implementation of enterprise systems: A literature review. Strategic Change, 27(3), 185-194.

Journal Article Type Article
Acceptance Date Mar 6, 2018
Online Publication Date May 29, 2018
Publication Date May 1, 2018
Deposit Date Mar 27, 2018
Publicly Available Date May 2, 2020
Journal Strategic Change
Print ISSN 1099-1697
Electronic ISSN 1099-1697
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 27
Issue 3
Pages 185-194
Keywords critical success factors, enterprise systems implementation, literature review
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Additional Information Additional Information : This is the peer reviewed version of the following article: [Loonam, J., Kumar, V. and Mitra, A. and NA (2018) Revisiting critical success factors for enterprise systems implementation: A literature review. Strategic Change, 27 (3). pp. 185-194. ISSN 1099-1697], which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.


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