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Analysis of the passengers’ experience and travel time use on board urban buses. The case of Brescia

Bonera, Michela; Maternini, Giulio; Clayton, William; Paddeu, Daniela; Parkhurst, Graham


Michela Bonera

Giulio Maternini


Providing users of the public transport with a satisfactory service is necessary to discourage the use of private transport modes. In addition to ensuring high performance in terms of accessibility, usability and availability of the service, in recent years the concept of travel experience has been deepened, to consider how travel time can constitute a further quality factor instead of being conceived as wasted. The article studies the travel experience of a sample of 554 urban bus system users in the city of Brescia, where the bus service already achieves high levels of passenger satisfaction. Through in-depth analysis, factors which particularly influence travel time and some critical aspects of the service are identified, related to three main topics: perception of the onboard experience, possibility and comfort in time engagement and interaction with other passengers. The analysis made it possible to pinpoint where it would be appropriate to intervene to make the travel experience more satisfying.

Journal Article Type Article
Publication Date Dec 1, 2018
Journal Ingegneria Ferroviaria
Peer Reviewed Peer Reviewed
Volume 73
Issue 12
Pages 1007-1030
APA6 Citation Bonera, M., Maternini, G., Clayton, W., Paddeu, D., & Parkhurst, G. (2018). Analysis of the passengers’ experience and travel time use on board urban buses. The case of Brescia
Keywords travel time use, bus, Brescia, passenger experience
Publisher URL
Additional Information Additional Information : This is the author's accepted manuscript. The final published version is available here: http://www.ingegneriafe...rban-buses-case-brescia


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