Analysis of the passengers’ experience and travel time use on board urban buses. The case of Brescia

Bonera, Michela; Maternini, Giulio; Clayton, William; Paddeu, Daniela; Parkhurst, Graham

Abstract

Providing users of the public transport with a satisfactory service is necessary to discourage the use of private transport modes. In addition to ensuring high performance in terms of accessibility, usability and availability of the service, in recent years the concept of travel experience has been deepened, to consider how travel time can constitute a further quality factor instead of being conceived as wasted. The article studies the travel experience of a sample of 554 urban bus system users in the city of Brescia, where the bus service already achieves high levels of passenger satisfaction. Through in-depth analysis, factors which particularly influence travel time and some critical aspects of the service are identified, related to three main topics: perception of the onboard experience, possibility and comfort in time engagement and interaction with other passengers. The analysis made it possible to pinpoint where it would be appropriate to intervene to make the travel experience more satisfying.

• Journal Article Type: Article
• Acceptance Date: Aug 1, 2018
• Publication Date: Dec 1, 2018
• Deposit Date: Mar 12, 2019
• Publicly Available Date: Mar 26, 2019
• Journal: Ingegneria Ferroviaria
• Peer Reviewed: Peer Reviewed
• Volume: 73
• Issue: 12
• Pages: 1007-1030
• Keywords: travel time use, bus, Brescia, passenger experience
• Public URL: https://uwe-repository.worktribe.com/output/856248
• Publisher URL: http://www.ingegneriaferroviaria.it/web/en/content/analysis-passengers%E2%80%99-experience-and-travel-time-use-board-urban-buses-case-brescia
• Additional Information: Additional Information : This is the author's accepted manuscript. The final published version is available here: http://www.ingegneriaferroviaria.it/web/en/content/analysis-passengers%E2%80%99-experience-and-travel-time-use-board-urban-buses-case-brescia
• Contract Date: Mar 18, 2019