Dr Janet Carruthers' Outputs (5)

Service recovery performance in a public healthcare environment: Antecedents and outcomes (2004)
Presentation / Conference Contribution

The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector (2004)
Presentation / Conference Contribution

Using choice experiments to study adoption processes: A pilot study (2004)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in a private healthcare environment (2004)
Journal Article

Antecedents of service recovery performance in the New Zealand public healthcare sector (2004)
Book Chapter