All Outputs (94)

Custodian entrepreneurship: An examination of entrepreneurial activities in English country houses (2025)
Journal Article

English country houses are unique institutions that form an essential fabric in the country’s landscape. They highlight British history and are a significant element in the country heritage sector. The literature on country houses has examined variou... Read More about Custodian entrepreneurship: An examination of entrepreneurial activities in English country houses.

Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world? (2025)
Journal Article

The main aim of this paper is to identify whether chatbots are useful for customer service, how they are impacting customer service in banking, and how professionals feel about the future impact of chatbots. Employing a largely qualitative approach,... Read More about Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world?.

Adoption of AI by the HR function in the civil service (2024)
Journal Article

This paper uses the Technology Acceptance Model (TAM) to assess the readiness of the HR Function within the UK Civil Service (CSHR) to implement AI to support performance. Academic literature in relation to AI acceptance in HR functions is currently... Read More about Adoption of AI by the HR function in the civil service.

Collective intelligence value in the culture context: New product development and user innovative behavior (2024)
Journal Article

This study aimed to investigate the impact of collective intelligence on new product development (NPD) and user inventive behavior in organizational settings. The Study decisions were made using the nomothetic approach, survey conducted among 60 prod... Read More about Collective intelligence value in the culture context: New product development and user innovative behavior.

Sexism and corporations: whose social responsibility is it anyway? (2024)
Presentation / Conference Contribution

The concept of corporate social responsibility has grown significantly over the last two decades with its impact on various disciplines including competitive advantage, innovation and charities marketing. While it is a well-researched area, questions... Read More about Sexism and corporations: whose social responsibility is it anyway?.

Exploring generation Z consumers’ purchase intention towards green products during the COVID-19 pandemic in China (2024)
Journal Article

China's Generation Z consumers are gradually developing an awareness of environmental issues and a willingness to purchase green products. Meanwhile, the COVID-19 pandemic has affected various traditional industries worldwide. This study aims to expl... Read More about Exploring generation Z consumers’ purchase intention towards green products during the COVID-19 pandemic in China.

Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka (2024)
Journal Article

The Sri Lankan economy depends heavily on the labour-intensive garment sector; thus, supply chain management plays a crucial role in its operation. Inventory management is an important activity when comparing supply chain management in the garment se... Read More about Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka.

Proposal to map critical factors of PMBoK to CyBOK Knowledge Areas (2023)
Presentation / Conference Contribution

The proposed objective of this research is to map critical factors of CYBOK’s knowledgebase under Human, Organisational & Regulatory Aspects (Risk Management & Governance, Law & Regulation, Human Factors, Privacy & Online Rights) with the knowledge a... Read More about Proposal to map critical factors of PMBoK to CyBOK Knowledge Areas.

Usage of online food delivery in food waste generation in China during the crisis of COVID-19 (2023)
Journal Article

This study connects food waste (FW) with online food delivery (OFD) service and aims to explore the impacts of the usage of OFD service on FW generation in China during the COVID-19 lockdown period. Through responses from 123 consumers of OFD service... Read More about Usage of online food delivery in food waste generation in China during the crisis of COVID-19.

How technostress may affect employee performance in educational work environments (2023)
Journal Article

Despite there being a proliferation of research into the relationship between educators and work-related stress, there appears to be a lack of research on how institutions respond to this problem. The development of information and communications tec... Read More about How technostress may affect employee performance in educational work environments.

Approaches leading to a successful project: A special reference to construction industry in China (2023)
Presentation / Conference Contribution

This paper analyses the approaches that lead to the success of projects in Chinese construction industry.
The research data analysis reveals that the project manager is the crucial success factor for projects in the Chinese construction industry. R... Read More about Approaches leading to a successful project: A special reference to construction industry in China.

Innovative approaches to solving environmental issues in the context of the green deal (2023)
Presentation / Conference Contribution

This article discusses the place of the Green Deal in the National Development Plan of Latvia. Low-carbon, resource-efficient and climate-sustainable development enables Latvia to achieve national goals in climate change mitigation, energy, air and w... Read More about Innovative approaches to solving environmental issues in the context of the green deal.

Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs (2023)
Journal Article

This qualitative research uses case studies of two migrant entrepreneurs – Karan Bilimoria and Levi Roots – to explore the use of storytelling as a tool for establishing and sustaining a business. It proposes a conceptual framework which shows how s... Read More about Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs.

Career development in project-based organizations: Problems and prospects (2022)
Presentation / Conference Contribution

The purpose of this research is to investigate whether project managers could become senior executives, to identify gaps in the skill sets of project managers and CEOs, and to determine how project managers could better design their career path to re... Read More about Career development in project-based organizations: Problems and prospects.

ISBE 2022 - Heritage Entrepreneurship (2022)
Presentation / Conference Contribution

Poster presented at the44th Institute for Small Business and Entrepreneurship (ISBE) Conference in York, October 2022. The poster outlines Helen Rana's PhD research and won the award of 'Best Poster for the ISBE Doctoral Day 2022'

Risk in active sport tourism projects: Narratives from managers in the Chinese event industry (2022)
Journal Article

The purpose of this study is to identify risk issues in managing active sport tourism event projects in China from the perspective of event managers. A qualitative method was utilized, with 12 semi-structured interviews being conducted in China in or... Read More about Risk in active sport tourism projects: Narratives from managers in the Chinese event industry.

Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge (2021)
Journal Article

This study aims to identify the factors that drive sharing and donating in a viral crowdfunding campaign. Crowdfunding is a method of raising finance that allows founders of both for-profit and nonprofit social and cultural projects to request fundin... Read More about Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality (2020)
Journal Article

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.

Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms (2020)
Journal Article

Peer‐to‐peer (P2P) lending has emerged as a network form of crowdfunding that facilitates the loan originations outside the traditional banking model. In China, the combination of imperfect financial development and Internet technology has led to the... Read More about Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms.

An exploration of differences between professional advancement of project managers based on their gender in operations-driven and project-driven organizations (2019)
Presentation / Conference Contribution

This paper discusses results of an exploratory study conducted on project and operations managers. The study aims to investigate the difference between the professional advancement of project and operations managers based on their gender. It also att... Read More about An exploration of differences between professional advancement of project managers based on their gender in operations-driven and project-driven organizations.