All Outputs (127)

Complexity management (2011)
Book Chapter

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.

Service enterprise transformation (2011)
Book Chapter

This chapter examines the challenges in transforming a complex multi-organisational service enterprise. The chapter builds on a review of relevant lit-erature and an empirical analysis of the early experience and lessons learned by industry and MoD... Read More about Service enterprise transformation.

A framework for development of models and analysis of the provision of through-life-costing for an engineering service (2010)
Presentation / Conference Contribution

The aim of this research is to provide an approach or solution to the challenge of modelling and analysing the provision of through-life-costing for an engineering service. The challenges of estimating the costs of engineering service are explained,... Read More about A framework for development of models and analysis of the provision of through-life-costing for an engineering service.

Public sector outsourcing: translationg client aspirations and fears into contracted services (2010)
Presentation / Conference Contribution

Lean competence: Integration of theories in operations management practice (2010)
Journal Article

Purpose: This paper aims to develop a methodology for lean implementation that reduces the risk of damaging a company's key resources and abilities through the application of core competence theory. Design/methodology/approach: Academic literature pr... Read More about Lean competence: Integration of theories in operations management practice.

Delivering complex services (2009)
Presentation / Conference Contribution

A critique of product and service based systems (2009)
Journal Article

The pedagogical implications of social science disciplines: service science (2009)
Presentation / Conference Contribution

Value co-creation in a UK air defence, service availability contract - the problem of multiple customer perspectives and diverse cultures (2009)
Presentation / Conference Contribution

Enterprise imaging: visualising the scope and complexity of large scale services (2009)
Presentation / Conference Contribution

Towards the strategic outsourcing of core competencies in the automotive industry: Threat or opportunity? (2009)
Journal Article

Faced with shorter product life cycles and increased cost of capital, companies can no longer afford the capital outlay for new facilities, which may become underutilised as processes improve over the first few years of operation. Outsourcing the pro... Read More about Towards the strategic outsourcing of core competencies in the automotive industry: Threat or opportunity?.

Build-To-Order – Make it happen (2009)
Presentation / Conference Contribution

A critique of product and service based systems (2009)
Book Chapter

The review presented in this paper examines the differences and similarities between products and services. These are then presented as a basis for questioning the need for a business to manage products and services differently. A spectrum of the d... Read More about A critique of product and service based systems.

Build to order: the road to the 5-day car (2008)
Book

Visit any modern car production line and you will be faced by a showcase of modern technology and advanced logistics combining in a clinical environment to produce rows of automobiles, each significantly different from the one before and after it. Fr... Read More about Build to order: the road to the 5-day car.

Strategies for profitability with short contracts (2008)
Presentation / Conference Contribution

The importance of knowledge management for ERP systems (2008)
Journal Article

Enterprise resource planning (ERP) software provides a coherent integrated electronic business management environment, frequently controlling all logistics and billing for an enterprise. Many companies are now reliant upon these systems for their dai... Read More about The importance of knowledge management for ERP systems.

Automotive production: product variety and how emerging economies can avoid problems of industrialised countries (2008)
Presentation / Conference Contribution

Toward a framework to assist servitization strategy implementation (2008)
Journal Article

Advice for manufacturing companies to increase their attention to opportunities downstream of production had grown loud by the mid 1990s. Accompanying this advice lay warnings of generic, implementation issues to be addressed in the journey downstrea... Read More about Toward a framework to assist servitization strategy implementation.

Improving the aerospace supply chain: a preliminary assessment of an industry-level intervention (2008)
Report

The objectives of the study were to
1. Evaluate the SC21 initiative in relation to the changing industry context and consequent customer company requirements; and current trends in supply chain management; 2.Examine the impact operating within a co... Read More about Improving the aerospace supply chain: a preliminary assessment of an industry-level intervention.

Managing knowlege resources for sustainable competitive advantage (2008)
Journal Article

Building on previous research which showed that the loss of staff could have a significance impact on
the out-turn performance of a project; this work seeks to explore the relationship between knowledge
management and human resource management. To... Read More about Managing knowlege resources for sustainable competitive advantage.