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Incorporating user perspectives in the design of an online intervention tool for people with visible differences: Face IT

Bessell, Alyson; Clarke, Alex; Moss, Timothy; Harcourt, Diana; Rumsey, Nichola

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Authors

Alyson Bessell

Alex Clarke

Tim Moss Tim.Moss@uwe.ac.uk
Director of PGR Studies and Associate Professor

Diana Harcourt Diana2.Harcourt@uwe.ac.uk
Professor in Appearance Research



Abstract

Background: Individuals with visible differences can experience social anxiety in relation to their appearance. Social skills-based psychosocial interventions have to date shown only limited effectiveness at addressing their concerns. Aims: To incorporate user perspectives in the development of an online psychosocial intervention, known as Face IT. Method and Results: Study one consisted of a needs assessment with 12 individuals with a visible difference and six health professionals in order to identify the difficulties experienced by those with visible difference and obtain feedback on the proposed content of Face IT. The findings demonstrated support for the social skills model and the use of an online intervention. Study two consisted of an empirical usability evaluation of Face IT with 14 potential users and 14 health professionals. Based on feedback from the participants, changes were made to the graphics and navigation of the programme. The clinical content has been made more acceptable. Conclusions: The findings indicate support for the importance of social skills-based psychosocial interventions for addressing the needs of those with a visible difference, and have allowed modifications to be made to Face IT ahead of a randomized controlled trial of effectiveness. Copyright © British Association for Behavioural and Cognitive Psychotherapies 2010.

Journal Article Type Article
Publication Date Oct 1, 2010
Deposit Date Sep 27, 2010
Publicly Available Date Nov 15, 2016
Journal Behavioural and Cognitive Psychotherapy
Print ISSN 1352-4658
Electronic ISSN 1469-1833
Publisher Cambridge University Press (CUP)
Peer Reviewed Peer Reviewed
Volume 38
Issue 5
Pages 577-596
DOI https://doi.org/10.1017/S1352465810000305
Keywords online intervention, visible difference, psychosocial adjustment
Public URL https://uwe-repository.worktribe.com/output/977275
Publisher URL http://dx.doi.org/10.1017/S1352465810000305
Contract Date Nov 15, 2016

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