Researching the passenger experience of bus travel

Clayton, William

Abstract

Key questions:

“What’s actually going on on the bus?”

“How might this knowledge be used to improve passengers’ experiences, market the bus, and help bring about important policy outcomes (i.e. help make the bus more attractive)?”

There has been little specific attention to the bus, most studies focus on the train.

Several pieces of research have shown that engaging in activities can increase the positive utility of travel-time on public transport – with particular reference to economically productive activities such as working during rail travel (for example see: Mokhtarian & Salomon, 2001; Mokhtarian et al., 2001; Lyons & Urry, 2005; Lyons et al., 2007, 2011)

– However –

Recent research by Ettema et al. (2012) has challenged the link between activity and positive utility. Furthermore it emphasises that the fact that journey time is productive/useful does not necessarily mean that it is also enjoyable, attractive, pleasant, or ‘fun’

Citation

Clayton, W. (2012, November). Researching the passenger experience of bus travel. Presented at Transport Statistics User Group - 21, Transport for London, London, UK

• Presentation Conference Type: Lecture
• Conference Name: Transport Statistics User Group - 21
• Conference Location: Transport for London, London, UK
• Start Date: Nov 21, 2012
• End Date: Nov 21, 2012
• Acceptance Date: Nov 21, 2012
• Publication Date: Jan 1, 2012
• Publicly Available Date: Jun 8, 2019
• Peer Reviewed: Not Peer Reviewed
• Keywords: buses
• Public URL: https://uwe-repository.worktribe.com/output/952242
• Additional Information: Title of Conference or Conference Proceedings : Transport Statistics User Group - 21