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Practical guidance on undertaking a service evaluation

Moule, Pam; Armoogum, Julie; Dodd, Emily; Donskoy, Anne Laure; Douglass, Emma; Taylor, Julie; Turton, Pat

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Pam Moule

Anne Laure Donskoy

Julie Taylor
Associate Lecturer - CHSS - HSW - UHSW0001

Pat Turton


This article describes the basic principles of evaluation, focusing on the evaluation of healthcare services. It emphasises the importance of evaluation in the current healthcare environment and the requirement for nurses to understand the essential principles of evaluation. Evaluation is defined in contrast to audit and research, and the main theoretical approaches to evaluation are outlined, providing insights into the different types of evaluation that may be undertaken. The essential features of preparing for an evaluation are considered, and guidance provided on working ethically in the NHS. It is important to involve patients and the public in evaluation activity, offering essential guidance and principles of best practice. The authors discuss the main challenges of undertaking evaluations and offer recommendations to address these, drawing on their experience as evaluators.


Moule, P., Armoogum, J., Dodd, E., Donskoy, A. L., Douglass, E., Taylor, J., & Turton, P. (2016). Practical guidance on undertaking a service evaluation. Nursing Standard, 30(45), 46-51.

Journal Article Type Article
Acceptance Date Dec 17, 2015
Publication Date Jul 6, 2016
Deposit Date Jun 23, 2016
Publicly Available Date Jul 6, 2017
Journal Nursing standard (Royal College of Nursing (Great Britain) : 1987)
Print ISSN 0029-6570
Electronic ISSN 2047-9018
Publisher RCN Publishing
Peer Reviewed Peer Reviewed
Volume 30
Issue 45
Pages 46-51
Keywords evaluation, evaluation methods, healthcare evaluation, service evaluation, patient and public involvement
Public URL
Publisher URL
Additional Information Additional Information : Commissioned publication


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