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Continuously connected customer

Jain, Juliet; Bartle, Caroline; Clayton, William


Caroline Bartle
Senior Research Fellow in Local Sustain Transport


The Continuously Connected Customer research was the first in-depth evaluation of free WiFi in a real-world setting within the UK. This document summarises four key messages and what they mean next for the rail industry.


Jain, J., Bartle, C., & Clayton, W. (2018). Continuously connected customer

Report Type Project Report
Publication Date Mar 12, 2018
Peer Reviewed Not Peer Reviewed
Keywords train travel, WiFi, connectivity, passenger, experience, rail


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