Continuously connected customer

Jain, Juliet; Bartle, Caroline; Clayton, William

Authors

Juliet Jain Juliet.Jain@uwe.ac.uk
Senior Research Fellow

Caroline Bartle Caroline.Bartle@uwe.ac.uk
Senior Research Fellow in Local Sustain Transport

Dr Billy Clayton William2.Clayton@uwe.ac.uk
Senior Lecturer in Human Geography

Abstract

The Continuously Connected Customer research was the first in-depth evaluation of free WiFi in a real-world setting within the UK. This document summarises four key messages and what they mean next for the rail industry.

Citation

Jain, J., Bartle, C., & Clayton, W. (2018). Continuously connected customer

Report Type	Project Report
Publication Date	Mar 12, 2018
Peer Reviewed	Not Peer Reviewed
Keywords	train travel, WiFi, connectivity, passenger, experience, rail