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On the impact of different types of errors on trust in human-robot interaction: Are laboratory-based HRI experiments trustworthy?

Flook, Rebecca; Shrinah, Anas; Wijnen, Luc; Eder, Kerstin; Melhuish, Chris; Lemaignan, S�verin

Authors

Rebecca Flook

Anas Shrinah

Luc Wijnen

Kerstin Eder

Chris Melhuish Chris.Melhuish@uwe.ac.uk
Professor of Robotics & Autonomous Systems

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Severin Lemaignan Severin.Lemaignan@uwe.ac.uk
Associate Professor in Social Robotics and AI



Abstract

© John Benjamins Publishing Company Trust is a key dimension of human-robot interaction (HRI), and has often been studied in the HRI community. A common challenge arises from the difficulty of assessing trust levels in ecologically invalid environments: we present in this paper two independent laboratory studies, totalling 160 participants, where we investigate the impact of different types of errors on resulting trust, using both behavioural and subjective measures of trust. While we found a (weak) general effect of errors on reported and observed level of trust, no significant differences between the type of errors were found in either of our studies. We discuss this negative result in light of our experimental protocols, and argue for the community to move towards alternative methodologies to assess trust.

Citation

Flook, R., Shrinah, A., Wijnen, L., Eder, K., Melhuish, C., & Lemaignan, S. (2019). On the impact of different types of errors on trust in human-robot interaction: Are laboratory-based HRI experiments trustworthy?. Interaction Studies, 20(3), 455-486. https://doi.org/10.1075/is.18067.flo

Journal Article Type Article
Acceptance Date Mar 19, 2019
Online Publication Date Nov 18, 2019
Publication Date Nov 18, 2019
Deposit Date Nov 26, 2019
Publicly Available Date Nov 27, 2019
Journal Interaction Studies
Print ISSN 1572-0373
Electronic ISSN 1572-0381
Publisher John Benjamins Publishing
Peer Reviewed Peer Reviewed
Volume 20
Issue 3
Pages 455-486
DOI https://doi.org/10.1075/is.18067.flo
Keywords Linguistics and Language; Human-Computer Interaction; Animal Science and Zoology; Communication; Language and Linguistics
Public URL https://uwe-repository.worktribe.com/output/4742855

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On the Impact of Di erent Types of Errors on Trust in Human-Robot Interaction: Are laboratory-based HRI experiments trustworthy? (2.3 Mb)
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Copyright Statement
This is the accepted version of an article that has been published in the journal Interaction Studies. It is under copyright and the publisher should be contacted for permission to re-use or reprint the contents in any form.





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