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Incremental development of business process architecture using the design science research methodology

Sabri, Mohammad; Odeh, Mohammed; Saad, Mohammed

Authors

Mohammad Sabri

Mohammed Odeh Mohammed.Odeh@uwe.ac.uk
Associate Professor in Software Engineering

Mohammed Saad Mohammed.Saad@uwe.ac.uk
Professor in Innovation & Technology Mgm

Abstract

This paper presents a new approach to developing a business process architecture using the design science research methodology. It is also part of the research framework development that generates a business process architecture using semantic knowledge management enablers. The design science research methodology has been adopted to guide the research phases which mainly include problem identification, objectives definition, design and development, demonstration, evaluation and communication. The research framework components are incrementally developed and evaluated according to the design science research methodology phases and its iterative restriction. Sufficient and representative case studies of a bank in Jordan have been applied in order to demonstrate and evaluate the research framework. The bank has been divided into three case studies that reflect the main sectors of business in the bank. Each case has been utilised as an iteration in the design science research methodology. The first iteration applied the treasury case, the second the deposits case and the third the credit case. Following the first and second iterations, feedback was reported and a new iteration conducted. Feedback has been provided according to the evaluation phase of the design science research methodology iterations. The evaluation phase has included tests of verification and validation in the first, second and third iterations of the design science research methodology. These tests are followed by checking dynamism and the mixed methods approach evaluation in the second and third iterations. The mixed methods approach has been used to assess the advantages of the semantic knowledge-based business process architecture and its impact on sources of sustainable competitive advantage; these being core competencies, technical capabilities and social capital. The second and third iterations have shown a successful verification and validation of the research framework and the objectives of dynamism and sustainable competitive advantage have been achieved. The design science research methodology has facilitated the success of the development and evaluation of the research framework and has handled the disadvantages that the bank cases have revealed through the implementation of its iterations.

Start Date Jun 20, 2019
Publication Date Jun 20, 2019
Peer Reviewed Peer Reviewed
Pages 285-293
ISBN 9781912764204
Institution Citation Sabri, M., Odeh, M., & Saad, M. (2019). Incremental development of business process architecture using the design science research methodology
Keywords design science research methodology, business process architecture, knowledge management enablers, banking, ontologies