Jennifer Pearson
Can't touch this: Rethinking public technology in a COVID-19 era
Pearson, Jennifer; Bailey, Gavin; Robinson, Simon; Jones, Matt; Owen, Tom; Zhang, Chi; Reitmaier, Thomas; Steer, Cameron; Carter, Anna; Sahoo, Deepak Ranjan; Raju, Dani Kalarikalayil
Authors
Gavin Bailey
Simon Robinson
Matt Jones
Tom Owen
Chi Zhang
Thomas Reitmaier
Cameron Steer
Anna Carter
Deepak Ranjan Sahoo
Dani Kalarikalayil Raju
Abstract
What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to perform. This work investigates how we might integrate touchless technologies into public-space infrastructure in order to minimise physical interaction with shared devices in light of the ongoing COVID-19 pandemic. Drawing on an ethnographic exploration into how public utilities are being used, adapted or avoided, we developed and evaluated a suite of technology probes that can be either retrofitted into, or replace, these services. In-situ community deployments of our probes demonstrate strong uptake and provide insight into how hands-free technologies can be adapted and utilised for the public domain; and, in turn, used to inform the future of walk-up-and use public technologies.
Citation
Pearson, J., Bailey, G., Robinson, S., Jones, M., Owen, T., Zhang, C., …Raju, D. K. (2022). Can't touch this: Rethinking public technology in a COVID-19 era. In CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems (1-14). https://doi.org/10.1145/3491102.3501980
Conference Name | Conference on Human Factors in Computing Systems |
---|---|
Acceptance Date | Feb 10, 2022 |
Online Publication Date | Apr 29, 2022 |
Publication Date | Apr 29, 2022 |
Deposit Date | Oct 5, 2023 |
Publicly Available Date | Oct 5, 2023 |
Publisher | Association for Computing Machinery (ACM) |
Pages | 1-14 |
Book Title | CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems |
ISBN | 9781450391573 |
DOI | https://doi.org/10.1145/3491102.3501980 |
Public URL | https://uwe-repository.worktribe.com/output/11128832 |
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Can't touch this: Rethinking public technology in a COVID-19 era
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Licence
http://creativecommons.org/licenses/by/4.0/
Publisher Licence URL
http://creativecommons.org/licenses/by/4.0/
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