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Quality in project environments: A nonconventional agenda

Cicmil, Svetlana

Authors



Abstract

A growing body of evidence indicates the emerging applications of projects and their role in modern businesses. The agreement over project success criteria and delivery of a quality product still remains a key managerial concern. Underlying theoretical concepts and empirical evidence presented in this report confirm that the project management body of thought is evolving beyond conventional wisdom in the field. A range of quality issues has been identified as pertinent in project environments across industrial sectors. The effectiveness of managerial responses vary. In this study, we argue for an approach to project quality problems which would effectively reflect the unique, complex and paradoxical nature of projects while recognising the constraints imposed by project stakeholders and their business environments. Subsequently, our study adopts a multiple perspective approach to project management and, on this basis, suggests a generic, total quality based "project completeness" framework to guide the implementation of case-specific initiatives which would address, in an integrated manner, a wide range of project quality concerns. The study is exploratory, longitudinal, informed by multiple research projects and reflective cross-industry practice, while the resulting conceptual propositions are to be further tested and improved. © MCB University Press, 0265-671X.

Journal Article Type Article
Publication Date Dec 1, 2000
Journal International Journal of Quality and Reliability Management
Print ISSN 0265-671X
Publisher Emerald
Peer Reviewed Not Peer Reviewed
Volume 17
Issue 4
Pages 554-570
APA6 Citation Cicmil, S. (2000). Quality in project environments: A nonconventional agenda. International Journal of Quality and Reliability Management, 17(4), 554-570. https://doi.org/10.1108/02656710010298599
DOI https://doi.org/10.1108/02656710010298599
Keywords quality, project environments
Publisher URL http://dx.doi.org/10.1108/02656710010298599