Outputs (7)

The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector (2006)
Journal Article

Lessons learnt: A case study of a social marketing project (2006)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in retailing: A New Zealand study (2006)
Presentation / Conference Contribution

Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation (2006)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in a retail environment (2006)
Presentation / Conference Contribution

Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation (2006)
Journal Article

Purpose - The purpose is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, the paper examines the nature of cooperation between the providers of healthcare services (hospitals) and those... Read More about Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation.

Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation (2006)
Journal Article