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All Outputs (1574)

Nurses' perceptions of care received by older people with mental health issues in an acute hospital environment (2008)
Journal Article

An increasing number of older people are being diagnosed with a mental health disorder (MHD). Often the MHD is additional to co morbidities that require the person to be admitted to an actue general hospital for care and treatment. Increasingly olde... Read More about Nurses' perceptions of care received by older people with mental health issues in an acute hospital environment.

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach (2008)
Journal Article

Real-time technology has the capability of symbolising both customers and call center representatives (and the moment of interaction), purely by/as numbers, or forms. The pinnacle of this data processing is customer relationship management (CRM), whe... Read More about Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach.