“It’s a two-way street”: Examining coaching through the lens of social exchange theory

Mangion-Thornley, Karine; Gannon, Judie; Wylie, Nick

Abstract

This paper is based on a qualitative case study exploring coaching as a talent management (TM) practice in a global bank. Using social exchange theory as a theoretical lens, it focuses on individual coaching practices embedded in TM programmes targeting talented employees at junior, middle management, and executive levels. Based on 30 semi-structured interviews, it examines the contrasting views of multiple stakeholders, namely talented employees receiving coaching, internal and external coaches, and HR managers. In doing so, the study extends our understanding of the various roles that talent coaching may play at individual and organisational levels.

• Presentation Conference Type: Presentation / Talk
• Conference Name: CIPD Applied Research Conference 2022
• Start Date: Jan 26, 2022
• End Date: Jan 27, 2022
• Deposit Date: Feb 18, 2022
• Keywords: Talent management; coaching; social exchange theory; case study
• Public URL: https://uwe-repository.worktribe.com/output/8704449
• Publisher URL: https://www.cipd.co.uk/learn/events-networks/applied-research-conference#gref