Human resource development international building a contextual understanding of coaching: The role of social exchange theory

Mangion-Thornley, Karine; Gannon, Judie; Wylie, Nick

Abstract

In this paper, we explore coaching as part of talent management programmes to examine the social dimensions of this practice at individual and organisational levels. We use social exchange theory to extend the understanding of coaching as a relational process and social reward mechanism. We adopt a qualitative single-case study research design and analyse 30 interviews of employees and coaches involved in talent management programmes in a global bank. The study argues that coaching is a springboard for leadership development and career progression based on mutual exchange gains between the employee, the coach, and the organisation. In the context of talent management, coaching was experienced as a social reward and symbolised the employees’ status regardless of the extent to which the actual coaching adhered to a designated model or approach. Coaching can foster interdependence, as a co-negotiated and co-constructed space, supporting navigation of talent nomination, leadership development, and career growth. Practical implications include an acute need for clear communication of the purpose of coaching, and likely exchange expectations and opportunities available for coaching participants. This includes transparent communication on how talent status affects the readiness of participants to engage positively in coaching and its symbolic and practical significance.

• Journal Article Type: Article
• Acceptance Date: Jul 25, 2025
• Online Publication Date: Aug 10, 2025
• Deposit Date: Aug 12, 2025
• Publicly Available Date: Aug 12, 2025
• Print ISSN: 1367-8868
• Electronic ISSN: 1469-8374
• Publisher: Taylor & Francis (Routledge)
• Peer Reviewed: Peer Reviewed
• DOI: https://doi.org/10.1080/13678868.2025.2541360
• Keywords: Coaching; Leadership Development; Talent Management; Social Exchange Theory; Financial Services; Case Study
• Public URL: https://uwe-repository.worktribe.com/output/14816496
• Publisher URL: https://www.tandfonline.com/doi/full/10.1080/13678868.2025.2541360#abstract