User requirements for a robot teleoperation system for general medical examination

Chirapornchai, Chatchai; Niyi-Odumosu, Faatihah; Giuliani, Manuel; Bremner, Paul

Abstract

Thailand, as well as many other countries world-wide, is facing a shortage of medical staff. We purpose a solution to improve medical services in health centres: a robot teleoperation system to allow patients to consult with doctors from public hospitals, and for doctors to examine and make decisions about their required care. To develop such a system, a user-centred design (UCD) process is followed. Here we present an important first step in this process to establish user requirements for such a system. Hence, we have conducted a focus group with Thai medical staff from Banphaeo General Hospital and an online survey with potential patients. An online collaborative board has been setup to facilitate running the focus group virtually and provide an effective tool to gather data. A qualitative data is then analysed using a framework analysis. Based on this work, we present a list of user requirements for doctors, patients and assistants and discuss how the collected requirements can be transferred into technical specifications of the system. Our study found that communication among different user groups is the most important requirement.

• Presentation Conference Type: Conference Paper (Published)
• Conference Name: RO-MAN 2022 - 31st IEEE International Conference on Robot and Human Interactive Communication: Social, Asocial, and Antisocial Robots
• Start Date: Aug 29, 2022
• End Date: Sep 2, 2022
• Acceptance Date: May 30, 2022
• Publication Date: Sep 30, 2022
• Deposit Date: Oct 25, 2022
• Publicly Available Date: Oct 1, 2024
• Publisher: Institute of Electrical and Electronics Engineers (IEEE)
• Pages: 858-863
• Series ISSN: 1944-9437
• Book Title: 2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
• DOI: https://doi.org/10.1109/RO-MAN53752.2022.9900855
• Keywords: Technical requirements, Hospitals, User centered design, Medical services, User interfaces, Robot sensing systems, Sensor systems
• Public URL: https://uwe-repository.worktribe.com/output/10083530
• Publisher URL: https://ieeexplore.ieee.org/document/9900855
• Related Public URLs: http://www.smile.unina.it/ro-man2022/; ; https://ieeexplore.ieee.org/xpl/conhome/9900506/proceeding