Outputs (108)

An engineering systems approach to strategic change: The case of the European Automotive Industry (2012)
Journal Article

Build to Order [BTO] refers to a demand driven production approach where the majority of products and components are scheduled and built in response to a confirmed order received for it from a final customer. A £23m EU project involving leading auto... Read More about An engineering systems approach to strategic change: The case of the European Automotive Industry.

Servitisation and value co-production in the UK music industry (2012)
Presentation / Conference Contribution

Purpose: To explore the impact of servitization on the music industry and seek lessons for other servitizing firms.

Theoretical Background: Servitization describes the move by manufacturers to generate revenue through provision of service associa... Read More about Servitisation and value co-production in the UK music industry.

Enterprise imaging: Drawing a complex enterprise (2012)
Report

Enterprise Imaging is an approach to provide a two-dimensional visual depiction of a multi-organizational enterprise which provides products and/or service output. It does not show process flows, rather the resource owners
and capabilities which co... Read More about Enterprise imaging: Drawing a complex enterprise.

Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce (2012)
Journal Article

Purpose: The purpose of this paper is to present a visualisation of the firm's offering from a service-dominant logic (S-DLogic) perspective. The case of Rolls-Royce is presented as an avenue through which to explore an alternative view of the firm's... Read More about Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce.

The adaptation of product cost estimation techniques to estimate the cost of service (2012)
Journal Article

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of the literature t... Read More about The adaptation of product cost estimation techniques to estimate the cost of service.

Going with the flow: A systems approach to how an academic health science centre creates value through collaboration (2012)
Journal Article

This briefing looks at the case of Cambridge University Health Partners, the management organisation of the Cambridge Academic Health Science Centre (AHSC). An AHSC is a partnership between one or more universities and healthcare providers focusing o... Read More about Going with the flow: A systems approach to how an academic health science centre creates value through collaboration.

Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes (2012)
Journal Article

Since the rise of music on the internet the record industry has reported falling total sales revenues. This has occurred at a time when technology has radically increased choice, availability and the opportunity for the consumer to purchase music. To... Read More about Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes.

An analysis of industrial practice on estimating the in-service costs for a product service system (2011)
Presentation / Conference Contribution

An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a... Read More about An analysis of industrial practice on estimating the in-service costs for a product service system.

Understanding the clients aspirations and fears (2011)
Book Chapter

This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.

Towards a core integrative framework for complex engineering service systems (2011)
Book Chapter

Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration
of complex engin... Read More about Towards a core integrative framework for complex engineering service systems.

Complex engineering service: Concepts and research (2011)
Book

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.

Taking a trans-disciplin... Read More about Complex engineering service: Concepts and research.

Understanding services and the customer response (2011)
Book Chapter

Are you being served? (2011)
Book Chapter

Service design and delivery (2011)
Book

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.

Complex deployed responsive service (2011)
Book Chapter

Goods, products and services (2011)
Book Chapter

Enterprise transformation: Why are we interested, what is it, and what are the challenges? (2011)
Journal Article

© IIE, INCOSE. The concept of enterprise transformation has become increasingly popular as companies recognize the need to achieve an integrated perspective within and across organizational boundaries to address complex challenges. Yet, there is litt... Read More about Enterprise transformation: Why are we interested, what is it, and what are the challenges?.

The adaption of product cost estimation techniques to estimate the cost of service (2011)
Journal Article

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in
estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of
the literature... Read More about The adaption of product cost estimation techniques to estimate the cost of service.

Enterprise imaging (2011)
Book Chapter

This chapter develops a two dimensional “Enterprise Image” capable of assisting independent provider and client stakeholders take an holistic perspective of their roles in complex support enterprises. Though the case study describes a complex, throug... Read More about Enterprise imaging.

Complex engineering service systems: A grand challenge (2011)
Book Chapter

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation
with state-dependent outcomes where customer variety pushes into the multi-orga... Read More about Complex engineering service systems: A grand challenge.