Outputs (2)

Professionalism as a soft skill: The social construction of worker identity in India’s new services economy (2023)
Journal Article

Once a popular buzzword for multinational corporations, ‘professionalism’ has now become a common catchphrase in India’s emerging services economy. Today, youth aspiring to join entry-level services roles such as those in call centres, retail, and co... Read More about Professionalism as a soft skill: The social construction of worker identity in India’s new services economy.

A marriage of convenience: How employers and students working in hospitality view the employment relationship (2022)
Journal Article

Since the 1990s, the hospitality industry has been increasingly characterized by temporary and insecure forms of employment, a development, which has coincided with rising numbers of students seeking part-time employment. This provides increased job... Read More about A marriage of convenience: How employers and students working in hospitality view the employment relationship.