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All Outputs (436)

The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector (2010)
Journal Article

The leisure product is often dependent on the person delivering the service. The research presented here sought to better understand how important the empathy component is in that personal delivery of a service. Health and fitness clubs, faced by hig... Read More about The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector.

Sustaining architects' and engineers' motivation in design firms: An investigation of critical success factors (2010)
Journal Article

Purpose - The overall intent of this research is to identify critical factors influencing architects' and design engineers' (AE) motivational level in design firms. Design/methodology/approach - Motivational theories from the literature on organizati... Read More about Sustaining architects' and engineers' motivation in design firms: An investigation of critical success factors.

'No matter what I did I would still end up in the same position': Age as a factor defining older women's experience of labour market participation (2009)
Journal Article

This article explores age as a factor defining the labour market experience of older women. Drawing upon work histories it argues that discrimination on the grounds of age is bound up with gender, race and class. Older women described how all three c... Read More about 'No matter what I did I would still end up in the same position': Age as a factor defining older women's experience of labour market participation.

The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model (2009)
Journal Article

Over the past few years growing global competition has forced the manufacturing industries to upgrade their old production strategies with the modern day approaches. As a result, recent interest has been developed towards finding an appropriate polic... Read More about The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model.