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All Outputs (136)

Influence of software trade on development of web-enabled governance initiatives: comparative perspectives of Indian and UK experiences (2008)
Book Chapter

Growth and sustenance of local democracy, enabling public (especially developmental) policy formulation and facilitating direct service delivery to resident population are three complementary expectations that e-governance could be directed to fulfil... Read More about Influence of software trade on development of web-enabled governance initiatives: comparative perspectives of Indian and UK experiences.

The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise (2008)
Journal Article

Frontline employees (FLEs) in a large state-owned enterprise (SOE) completed a self-administered questionnaire on job demand stressors affecting their service recovery efforts, their organisational commitment, and job satisfaction. Analysis of the da... Read More about The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise.