All Outputs (2)

An ERP knowledge transfer framework for strategic decisions in knowledge management in organization (2014)
Journal Article

Enterprise Resource Planning (ERP) system implementation requires wide range of knowledge from various parties and transferring the right amount of knowledge between individuals during implementation is of paramount importance. Hence, ERP knowledge t... Read More about An ERP knowledge transfer framework for strategic decisions in knowledge management in organization.

Just what the doctor ordered: Measuring service quality in GP practices (2014)
Presentation / Conference Contribution

This paper presents the findings from a research project looking at the measurement of service quality in English GP Surgeries. It uses an expert panel to classify questions from an existing large scale survey into the SERVQUAL dimensions, which are... Read More about Just what the doctor ordered: Measuring service quality in GP practices.