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Evaluating the benefits of outsourcing: The case of UK higher education institutions (2013)
Presentation / Conference
Phillips, W., & Kapletia, D. (2013, September). Evaluating the benefits of outsourcing: The case of UK higher education institutions. Paper presented at British Academy of Management Conference

Outsourcing has been commonly practised within the private sector for decades and the outsourcing of publically provided services is becoming evermore prevalent as the pulic sector responds to the need to bring about ‘more for less’. Despite this pre... Read More about Evaluating the benefits of outsourcing: The case of UK higher education institutions.

Business model innovation in complex service systems: pioneering approaches from the UK defence industry (2013)
Conference Proceeding
Morales, R., & Kapletia, D. (2013). Business model innovation in complex service systems: pioneering approaches from the UK defence industry. In 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. , (93-103). https://doi.org/10.1007/978-3-642-30867-3_9

Manufacturers and operators of complex service systems are increasingly focused on customer-centric strategies. Examples include solution-based contracts, which provide more holistic approaches closely linking design, manufacture, use and reuse funct... Read More about Business model innovation in complex service systems: pioneering approaches from the UK defence industry.