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Evaluating the benefits of outsourcing: The case of UK higher education institutions

Phillips, Wendy; Kapletia, Dharm


Dharm Kapletia


Outsourcing has been commonly practised within the private sector for decades and the outsourcing of publically provided services is becoming evermore prevalent as the pulic sector responds to the need to bring about ‘more for less’. Despite this pressure UK Higher Education Institutions (HEIs) have been slow to jump on the outsourcing bandwagon, but cuts in direct funding, the raising of tutition fees – resulting in more critical and discerning student population and pressure from Government has forced universities to look at ways of bringing about greater efficiencies whilst maintaining the quality of the UK HE sector. This paper presents the initial findings of a project funded by the Innovation Transformation Fund, a collaboration between the Higher Education Funding Coucil for England (HEFCE) and the Leadership Foundation, to investigate the benefits of outsourcing in UK HEIs. In doing so the project aims to generate a comprehensive evidence base, set out the range of options and demonstrate the potential benefits from outsourcing, in order to inform policy-makers of the future development of outsourcing across the sector.


Phillips, W., & Kapletia, D. (2013, September). Evaluating the benefits of outsourcing: The case of UK higher education institutions. Paper presented at British Academy of Management Conference

Presentation Conference Type Conference Paper (unpublished)
Conference Name British Academy of Management Conference
Start Date Sep 10, 2013
End Date Sep 12, 2013
Peer Reviewed Not Peer Reviewed
Keywords outsourcing, higher education institutions (HEIs), universities, public sector organisations
Publisher URL
Additional Information Title of Conference or Conference Proceedings : British Academy of Management Conference


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