Supply Chain Quality Relationship Management: Managing triadic relationships towards improved performance outcomes

Soares, A.; Soltani, E.

Abstract

Purpose:
Managers and academics are conscientious that companies compete as a larger network. They need to understand the role of network relationships towards improved supply chain performance; however, clear conceptual backgrounds are needed.
For this purpose, this review focuses Relationship Management (relationship types and classifications, collaboration, triads) and Supply Chain Quality Management (SCQM) Performance, suggesting Supply Chain Quality Relationship Management (SCQRM) as a concept to guide future research on the management of relationships established within triads towards the achievement of improved quality performance.

Methodology:
A literature review paper is proposed to identify theoretical gaps and further research needs.

Findings:
- Further Operations Management research in relationship management is needed to explore the effects of triads, relationship types and SCQM on operational performance.
- Future studies need to provide clear conceptualizations of relationship types.
- The role of collaboration in SC performance needs to be demonstrated, particularly when it comes to quality implementation.
- Empirical research is needed in SCQRM to understand the role of the different relationships established within networks and its SC performance consequences.

Value of paper:
To answer both managers and academics concerns, this paper combined operations and marketing literature, providing a clear theoretical conceptualization towards the understanding of network relationship management and clarifying the distinction between cooperation and collaboration.
It also contributes to the literature by suggesting a new concept (SCQRM) to guide further research that attempts to clarify the nature of buyer-supplier-supplier relationships and its suggested performance links.

Citation

Soares, A., & Soltani, E. Supply Chain Quality Relationship Management: Managing triadic relationships towards improved performance outcomes. Paper presented at 14th Annual Conference of the QMOD Conference on Quality & Service Sciences (ICQSS), TECNUN, University of Navarra, (San Sebastian, Spain)

• Presentation Conference Type: Conference Paper (unpublished)
• Conference Name: 14th Annual Conference of the QMOD Conference on Quality & Service Sciences (ICQSS)
• Conference Location: TECNUN, University of Navarra, (San Sebastian, Spain)
• Acceptance Date: Aug 29, 2011
• Publication Date: Aug 29, 2011
• Deposit Date: Mar 18, 2019
• Publicly Available Date: Mar 18, 2019
• Peer Reviewed: Peer Reviewed
• Keywords: relationship management, Supply Chain Quality Management (SCQM), triads, operational performance
• Public URL: https://uwe-repository.worktribe.com/output/960075
• Additional Information: Title of Conference or Conference Proceedings : 14th Annual Conference of the QMOD Conference on Quality & Service Sciences (ICQSS)