J. Ruizalba
Servitization and co-creation: Customers’ Perspective
Ruizalba, J.; Soares, A.; Rodriguez-Molina, M.; Fr�as, D.
Authors
Anabela Da Silva Filipe Soares Anabela.Soares@uwe.ac.uk
Senior Lecturer in Strategic and Operations Management
M. Rodriguez-Molina
D. Fr�as
Abstract
This research aims at investigating the moderating role of co-creation in the implementation of servitization strategies (in a B2B context) in the pharmaceutical industry from the perspective of customers (that is the servitized firms).
Servitization is understood in this paper as a strategy that contributes towards the development of the customers’ processes and capabilities (Baines et al., 2009) in a B2B context, through close collaboration in the design of services that are jointly co-created to generate mutual value for both servitizing and servitized firms.
Citation
Ruizalba, J., Soares, A., Rodriguez-Molina, M., & Frías, D. (2016, June). Servitization and co-creation: Customers’ Perspective. Presented at 2016 Center for Business & Industrial Marketing (CBIM) Academic Workshop: Extending Value Through Product, Service and Platform Innovations, The Faculty of Economics and Business, University of the Basque Country – UPV/EHU, Bilbao, Spain
Presentation Conference Type | Other |
---|---|
Conference Name | 2016 Center for Business & Industrial Marketing (CBIM) Academic Workshop: Extending Value Through Product, Service and Platform Innovations |
Conference Location | The Faculty of Economics and Business, University of the Basque Country – UPV/EHU, Bilbao, Spain |
Start Date | Jun 29, 2016 |
End Date | Jul 1, 2016 |
Acceptance Date | Jun 29, 2016 |
Publication Date | Jun 29, 2016 |
Peer Reviewed | Peer Reviewed |
Keywords | servitization, co-creation |
Public URL | https://uwe-repository.worktribe.com/output/910570 |
Additional Information | Title of Conference or Conference Proceedings : 2016 Center for Business & Industrial Marketing (CBIM) Academic Workshop: Extending Value Through Product, Service and Platform Innovations |
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