Causal recipes for product innovation: Quality management practices as ingredients

Soares, A.; Silva, G.

Abstract

This study uses complexity theory to explore the apparent tension between quality management practices and product innovation. A survey of 112 manufacturing firms was conducted and the resulting data were analyzed using fuzzy set qualitative comparative analysis.
The results show three equifinal configurations of quality practices (top management commitment, customer focus, supplier involvement, quality oriented human resources management, benchmarking, and design quality management) that are sufficient to achieve product innovation (outcome). The study also uncovers that two out of the six quality management practices studied are necessary conditions to the outcome. These practices are top management commitment and customer focus.

• Presentation Conference Type: Conference Paper (unpublished)
• Conference Name: 8th Annual Conference of the European Decision Sciences Institute (EDSI 2017): Information and Operational Decision Sciences
• Start Date: May 29, 2017
• End Date: Jun 1, 2017
• Acceptance Date: Mar 15, 2017
• Peer Reviewed: Peer Reviewed
• Keywords: quality management practices, product innovation, qualitative comparative analysis (QCA), fuzzy sets
• Public URL: https://uwe-repository.worktribe.com/output/896854
• Additional Information: Title of Conference or Conference Proceedings : 8th Annual Conference of the European Decision Sciences Institute (EDSI 2017): Information and Operational Decision Sciences