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Servitization of manufacturing: Exploring financial performance

Ruizalba, J.; Soares, A.; Izadi, J.


J. Ruizalba

J. Izadi


(1) Research question
This research aims at investigating the impact of servitization on firm financial performance of listed manufacturing companies.
(2) Theoretical background
Most of the existing research on industrial services and servitization provides limited operationalization and empirical tests of its performance implications. From the existing empirical research on the performance implications of servitization, studies have so far shown dissimilar results demanding further investigation. This is aggravated by the multidimensional nature of the constructs measured and the network of participants involved in delivering servitization and performance and, ultimately, customer value (Neely, 2008; Indounas, 2015; Partanen et al., 2017). Given the conflicting results, and the discussions over the so well-known “service paradox” (Gebauer, 2005), the present paper contributes with empirical evidences to the continuing debate regarding servitization performance, particularly in terms of financial outcomes.
(3) Method & data used
The data was selected from the Worldscope Database that provides financial and profile data from companies from over 70 countries. The data was classified based on the US-SIC codes relating to listed manufacturing firms, in terms of presence of servitization (pure manufacturing vs manufacturing companies involved in servitization strategies). The final sample included manufacturing listed companies from USA, China and Europe and will be analysed with STATA using specific statistical analysis to understand the effects of servitization on financial performance.
(4) Summary of findings
This is part of an ongoing research project and results will be available by the time of the conference.
(5) Key contributions
Product and service innovation through industrial services and servitization and their impact on financial performance remains an unexplored area, particularly in terms of empirical evidence. Key contributions refer to the investigation of the impact of the adoption of new business models that include servitization on performance.


Ruizalba, J., Soares, A., & Izadi, J. (2017, June). Servitization of manufacturing: Exploring financial performance. Presented at Centre for Business & Industrial Marketing (CBIM) Academic Workshop

Presentation Conference Type Other
Conference Name Centre for Business & Industrial Marketing (CBIM) Academic Workshop
Start Date Jun 19, 2017
End Date Jun 21, 2017
Acceptance Date May 30, 2017
Peer Reviewed Peer Reviewed
Additional Information Title of Conference or Conference Proceedings : Centre for Business & Industrial Marketing (CBIM) Academic Workshop


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