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Evaluating the implementation of a quality improvement process in General Practice using a realist evaluation framework

Moule, Pam; Clompus, Susan; Ellis-Jones, Julie; Barker, Jacqueline; Fieldhouse, Jon

Authors

Pam Moule Pam.Moule@uwe.ac.uk
Research Centre Director CCHSR/Prof

Julie Ellis-Jones julie.ellis-jones@uwe.ac.uk

Jacqueline Barker Jacqueline.Barker@uwe.ac.uk
Senior Lecturer in Strategy and Operations Management

Jon Fieldhouse Jon.Fieldhouse@uwe.ac.uk
Senior Lecturer in Occupational Therapy



Abstract

© 2018 John Wiley & Sons, Ltd. Rationale, aims, and objectives: Underuse of anticoagulants in atrial fibrillation is known to increase the risk of stroke and is an international problem. The National Institute for Health Care and Excellence guidance CG180 seeks to reduce atrial fibrillation related strokes through prescriptions of Non-vitamin K antagonist Oral Anticoagulants. A quality improvement programme was established by the West of England Academic Health Science Network (West of England AHSN) to implement this guidance into General Practice. A realist evaluation identified whether the quality improvement programme worked, determining how and in what circumstances. Methods: Six General Practices in 1 region, became the case study sites. Quality improvement team, doctor, and pharmacist meetings within each of the General Practices were recorded at 3 stages: initial planning, review, and final. Additionally, 15 interviews conducted with the practice leads explored experiences of the quality improvement process. Observation and interview data were analysed and compared against the initial programme theory. Results: The quality improvement resources available were used variably, with the training being valued by all. The initial programme theories were refined. In particular, local workload pressures and individual General Practitioner experiences and pre-conceived ideas were acknowledged. Where key motivators were in place, such as prior experience, the programme achieved optimal outcomes and secured a lasting quality improvement legacy. Conclusion: The employment of a quality improvement programme can deliver practice change and improvement legacy outcomes when particular mechanisms are employed and in contexts where there is a commitment to improve service.

Journal Article Type Article
Publication Date Aug 1, 2018
Journal Journal of Evaluation in Clinical Practice
Print ISSN 1356-1294
Electronic ISSN 1365-2753
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 24
Issue 4
Pages 701-707
APA6 Citation Moule, P., Clompus, S., Ellis-Jones, J., Barker, J., & Fieldhouse, J. (2018). Evaluating the implementation of a quality improvement process in General Practice using a realist evaluation framework. Journal of Evaluation in Clinical Practice, 24(4), 701-707. https://doi.org/10.1111/jep.12947
DOI https://doi.org/10.1111/jep.12947
Keywords Realist evaluation, General Practice, Quality Improvement, Atrial Fibrillation, Case Studies, Pharmacists.
Publisher URL https://doi.org/10.1111/jep.12947
Additional Information Additional Information : This is the peer reviewed version of the following article: [Moule, P., Clompus, S., Ellis-Jones, J., Barker, J. and Fieldhouse, J. (2018) Evaluating the implementation of a quality improvement process in General Practice using a realist evaluation framework. Journal of Evaluation in Clinical Practice. ISSN 1365-2753], which has been published in final form at https://doi.org/10.1111/jep.12947. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.

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