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Social media information benefits, knowledge management and smart organizations

Nisar, Tahir M.; Prabhakar, Guru P; Strakova, Lubica


Tahir M. Nisar

Lubica Strakova


© 2018 Elsevier Inc. Social technologies can provide a potent means for organizations to manage their information flows and thus induce changes in their knowledge management (KM) systems, which can then be linked to performance improvements. This paper examines the growth of social media within organizations, considering the impact this may have upon knowledge sharing in a particular type of KM system - Community of Practice - (CoP) based discussion groups (KMDG). We focus on this KM tool because it provides employees with an opportunity to strategically reach out to different groups of people within their CoP, and engage in information exchange and communication. Using a content analysis method, we investigate two intermediate information mechanisms (information richness and informal communication) that social media KMDGs are theorized to generate, and quantify their effects on labor productivity and return on assets. Our findings provide evidence of KMDG positively affecting organizational performance through embedded information and social communication.


Nisar, T. M., Prabhakar, G. P., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272.

Journal Article Type Article
Acceptance Date May 5, 2018
Online Publication Date May 10, 2018
Publication Date Jan 1, 2019
Deposit Date May 14, 2018
Publicly Available Date Nov 14, 2019
Journal Journal of Business Research
Print ISSN 0148-2963
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 94
Pages 264-272
Keywords knowledge management, information richness, social media, communities of practice, discussion groups
Public URL
Publisher URL
Additional Information Additional Information : This is the author's accepted manuscript. The final published version is available here:


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