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An integrated approach of Six Sigma and QSAM methodologies for a pharmaceutical company: A shipment improvement process

Rocha-Lona, Luis; Edith Alvarez-Reyes, Edith; Garza-Reyes, Jose Arturo; Kumar, Vikas

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Authors

Luis Rocha-Lona

Edith Edith Alvarez-Reyes

Jose Arturo Garza-Reyes



Abstract

This paper presents a shipment improvement project in a pharmaceutical company to reduce distribution costs of a set of products shipped to Germany. The project consisted in the diagnosis and improvement of the shipment process through the deployment of Quick Scan Audit Methodology (QSAM) as a precursor to Six Sigma implementation. The original sample-shipments process was analysed to improve it and achieve the targets based on optimised sub-processes. The results showed a set of non-value added activities in transportation, motion, waiting, defects and the sub-utilisation of people. Based on the application of quality tools such as VSM, CFD, VOC, CTQ-Three under the Six-Sigma approach, the improvements achieved a 26% reduction in cycle time, and no complaints from customers were reported since the implementation. A control plan was deployed to track shipments and maintain open and close communication with the customer. The resulting benefits had a significant impact on reducing distribution costs.

Citation

Rocha-Lona, L., Edith Alvarez-Reyes, E., Garza-Reyes, J. A., & Kumar, V. (2015). An integrated approach of Six Sigma and QSAM methodologies for a pharmaceutical company: A shipment improvement process. International Journal of Lean Enterprise Research, 1(3), 266-283. https://doi.org/10.1504/IJLER.2015.071743

Journal Article Type Article
Acceptance Date Feb 7, 2015
Publication Date Feb 7, 2015
Deposit Date Jan 18, 2016
Publicly Available Date Jun 1, 2016
Journal International Journal of Lean Enterprise Research
Print ISSN 1754-2294
Publisher Inderscience
Peer Reviewed Peer Reviewed
Volume 1
Issue 3
Pages 266-283
DOI https://doi.org/10.1504/IJLER.2015.071743
Keywords VSM, QSAM, Six Sigma, pharmaceutical, shipment, distribution costs
Public URL https://uwe-repository.worktribe.com/output/838658
Publisher URL http://dx.doi.org/10.1504/IJLER.2015.071743

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