Dr Adam Poole Adam.Poole@uwe.ac.uk
Senior Lecturer in Marketing
This explorative qualitative study examines and identifies the components and structure of ‘institution based’ or ‘system’ trust in the context of the relationship between a UK consumer and their financial adviser against the background of the 2008 financial services crisis and other more recent scandals that have afflicted the financial services industry.
The findings of this study demonstrate the central of the statutory regulation surrounding the industry in building trust but challenge existing literature regarding membership of professional organisations, professional qualification and testimonials and presents new findings that links consumer needs for privacy, confidentiality and data security to premises design.
This paper offers information that can inform future academic research and considerations for managers in the financial services industry.
Presentation Conference Type | Conference Paper (unpublished) |
---|---|
Conference Name | British Academy of Management Conference 2014 Belfast |
Start Date | Sep 9, 2014 |
End Date | Sep 11, 2014 |
Acceptance Date | Sep 9, 2014 |
Deposit Date | Mar 12, 2019 |
Publicly Available Date | Mar 12, 2019 |
Peer Reviewed | Not Peer Reviewed |
Public URL | https://uwe-repository.worktribe.com/output/812066 |
Additional Information | Title of Conference or Conference Proceedings : British Academy of Management 2014 Conference Belfast |
Contract Date | Mar 12, 2019 |
Institutional trust and the financial adviser final v1.pdf
(735 Kb)
PDF
The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers
(2015)
Presentation / Conference Contribution
Coercive vs legitimate power: A paradox for consumer protection
(2015)
Presentation / Conference Contribution
System trust - and interplay between institutional theory and agency theory final submission
(2017)
Presentation / Conference Contribution
The financial service industry and the 2008 financial crisis: How to restore lost trust
(2017)
Presentation / Conference Contribution
Financial services brand engagement: The role of experience and perceived risk
(2018)
Presentation / Conference Contribution
About UWE Bristol Research Repository
Administrator e-mail: repository@uwe.ac.uk
This application uses the following open-source libraries:
Apache License Version 2.0 (http://www.apache.org/licenses/)
Apache License Version 2.0 (http://www.apache.org/licenses/)
SIL OFL 1.1 (http://scripts.sil.org/OFL)
MIT License (http://opensource.org/licenses/mit-license.html)
CC BY 3.0 ( http://creativecommons.org/licenses/by/3.0/)
Powered by Worktribe © 2024
Advanced Search