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A conceptual framework for the implementation of quality management systems

Kumar, Vikas; Rocha-Lona, Luis; Garza-Reyes, Jose Arturo; Jose, Garza-Reyes; Luis, Rocha-Lona; Vikas, Kumar

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Luis Rocha-Lona

Jose Arturo Garza-Reyes

Garza-Reyes Jose

Rocha-Lona Luis

Kumar Vikas


© 2014 Taylor & Francis. Some evidence suggests that Quality Management Systems (QMSs) make a positive contribution towards the competitiveness of organisations. However, evidence also suggests that organisations find their implementation difficult, and in many cases they are unsuccessful. This paper presents a conceptual framework that systematically guides organisations through a five-stage process to effectively implement and/or improve their QMSs and core business processes. The framework can be modified or amended to be adapted to the needs of specific industries and organisations. The paper discusses some of the main issues associated with the implementation of QMSs and summarises some of the frameworks and models that have been suggested for this purpose. Then, the paper explains, in detail, all the stages and activities of which the proposed conceptual framework consists. This paper's main contribution consists of the proposal of an alternative and novel approach for the implementation/improvement of QMS and business processes.


Kumar, V., Rocha-Lona, L., Garza-Reyes, J. A., Jose, G., Luis, R., & Vikas, K. (2015). A conceptual framework for the implementation of quality management systems. Total Quality Management and Business Excellence, 26(11-12), 1298-1310.

Journal Article Type Article
Publication Date Dec 2, 2015
Deposit Date Apr 14, 2015
Publicly Available Date Feb 9, 2016
Journal Total Quality Management and Business Excellence
Print ISSN 1478-3371
Electronic ISSN 1478-3371
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 26
Issue 11-12
Pages 1298-1310
Keywords quality management systems, QMS, total quality management, implementation, framework, business process improvement
Public URL
Publisher URL
Additional Information Additional Information : This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 25 June 2014, available online:


TQMBE Paper - Garza Reyes et al - Revised Version.doc (340 Kb)

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